Privacy policy

At SmartX6, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, place an order, contact customer support, subscribe to marketing communications, or otherwise interact with our services.

1. Information We Collect

We may collect the following categories of information:

·        Contact details, including your name, email address, phone number, billing address, and shipping address.

·        Order information, including products purchased, order value, payment status, shipping method, and delivery details.

·        Payment-related information, which is processed securely through third-party payment processors. SmartX6 does not store full payment card details on its own systems.

·        Technical information, including your IP address, browser type, device type, time zone, pages viewed, referral source, and interactions with our website.

·        Marketing and communication preferences, including whether you open or click our emails and whether you choose to receive promotional communications.

2. How We Use Your Information

·        To process, confirm, and fulfill your orders.

·        To provide shipping updates, tracking details, and customer support.

·        To communicate with you about returns, refunds, exchanges, and order issues.

·        To improve our website, products, services, and customer experience.

·        To detect and prevent fraud, abuse, chargebacks, and unauthorized transactions.

·        To send marketing emails or promotions where you have opted in or where legally permitted.

3. How We Share Information

We only share your information with trusted service providers when necessary to operate our business. This may include payment processors, shipping carriers, fraud-prevention tools, analytics providers, email platforms, and Shopify-related infrastructure. We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

SmartX6 uses cookies and similar technologies to keep the site functioning properly, remember your preferences, measure performance, improve usability, and support marketing and analytics. You can control cookies through your browser settings, but disabling some cookies may affect site performance or functionality.

5. Data Retention

We retain personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. We may also retain information needed to defend against fraud and chargeback claims.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information. You may also have the right to object to certain processing or withdraw consent for marketing communications. To make a request, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

9. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: support@smartx6.net